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Evidence Guide: MSS017008 - Develop a proactive social sustainability strategy

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSS017008 - Develop a proactive social sustainability strategy

What evidence can you provide to prove your understanding of each of the following citeria?

Determine purpose of social sustainability strategy

  1. Review existing business values, vision, strategies and goals for social sustainability implications.
  2. Research proactive approaches to social sustainability and how they might be relevant to the organisation.
  3. Identify stakeholders at all levels of the organisation and how they will contribute to the strategy.
  4. Identify relevant legislative/regulatory requirements.
  5. Consult with internal stakeholders to determine the purpose of the social sustainability strategy.
Review existing business values, vision, strategies and goals for social sustainability implications.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Research proactive approaches to social sustainability and how they might be relevant to the organisation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify stakeholders at all levels of the organisation and how they will contribute to the strategy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify relevant legislative/regulatory requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consult with internal stakeholders to determine the purpose of the social sustainability strategy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Define strategic direction

  1. Identify external stakeholders and how they will contribute to the strategy.
  2. Facilitate processes to determine strategic opportunities that support the purpose of the strategy.
  3. Facilitate processes to evaluate the strategic opportunities.
  4. Select strategic opportunities that will define the strategic direction.
  5. Facilitate processes to amend purpose of the strategy based on the strategic opportunities, if needed.
Identify external stakeholders and how they will contribute to the strategy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate processes to determine strategic opportunities that support the purpose of the strategy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate processes to evaluate the strategic opportunities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select strategic opportunities that will define the strategic direction.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate processes to amend purpose of the strategy based on the strategic opportunities, if needed.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate development of the strategy

  1. Facilitate processes to identify activities to support the strategic direction.
  2. Facilitate processes to determine key operational requirements for implementing the activities.
  3. Facilitate processes to evaluate the impact on resources and systems of implementing the activities.
  4. Analyse risks to successful implementation of the activities and prepare risk management strategies.
  5. Develop protocols and/or other mechanisms to ensure that implementation of activities aligns to social sustainability purpose.
  6. Determine next steps for progressing the strategy.
Facilitate processes to identify activities to support the strategic direction.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate processes to determine key operational requirements for implementing the activities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate processes to evaluate the impact on resources and systems of implementing the activities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse risks to successful implementation of the activities and prepare risk management strategies.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop protocols and/or other mechanisms to ensure that implementation of activities aligns to social sustainability purpose.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine next steps for progressing the strategy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document the strategy

  1. Document the purpose of the strategy, the proposed activities and implications for the organisation.
  2. Use suitable format, structure and supporting information for the strategy to meet stakeholder and organisational requirements.
  3. Confirm with stakeholders that the strategy reflects the outcomes of strategic planning processes.
  4. Develop recommendations for progressing the strategy.
Document the purpose of the strategy, the proposed activities and implications for the organisation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use suitable format, structure and supporting information for the strategy to meet stakeholder and organisational requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm with stakeholders that the strategy reflects the outcomes of strategic planning processes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop recommendations for progressing the strategy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate and improve the strategy

  1. Determine evaluation criteria relevant to the social sustainability strategy.
  2. Determine processes and/or activities for evaluating the strategy and identifying improvements.
  3. Determine documentation and reporting requirements.
  4. Engage stakeholders in the evaluation.
  5. Provide information and resources to facilitate the evaluation.
  6. Facilitate the evaluation.
  7. Review the outcomes of the evaluation to identify opportunities for improvement.
  8. Document and report on recommendations for improvement.
Determine evaluation criteria relevant to the social sustainability strategy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine processes and/or activities for evaluating the strategy and identifying improvements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine documentation and reporting requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Engage stakeholders in the evaluation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide information and resources to facilitate the evaluation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate the evaluation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review the outcomes of the evaluation to identify opportunities for improvement.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document and report on recommendations for improvement.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate stakeholder engagement

  1. Facilitate equitable participation from all stakeholders.
  2. Determine the information needed to enable stakeholders to contribute to the development of the strategy.
  3. Prepare communications that target stakeholder information needs.
  4. Identify any barriers to communication and/or participation.
  5. Apply strategies to address barriers to communication and/or participation.
Facilitate equitable participation from all stakeholders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine the information needed to enable stakeholders to contribute to the development of the strategy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare communications that target stakeholder information needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify any barriers to communication and/or participation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply strategies to address barriers to communication and/or participation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Determine purpose of social sustainability strategy

1.1

Review existing business values, vision, strategies and goals for social sustainability implications.

1.2

Research proactive approaches to social sustainability and how they might be relevant to the organisation.

1.3

Identify stakeholders at all levels of the organisation and how they will contribute to the strategy.

1.4

Identify relevant legislative/regulatory requirements.

1.5

Consult with internal stakeholders to determine the purpose of the social sustainability strategy.

2

Define strategic direction

2.1

Identify external stakeholders and how they will contribute to the strategy.

2.2

Facilitate processes to determine strategic opportunities that support the purpose of the strategy.

2.3

Facilitate processes to evaluate the strategic opportunities.

2.4

Select strategic opportunities that will define the strategic direction.

2.5

Facilitate processes to amend purpose of the strategy based on the strategic opportunities, if needed.

3

Facilitate development of the strategy

3.1

Facilitate processes to identify activities to support the strategic direction.

3.2

Facilitate processes to determine key operational requirements for implementing the activities.

3.3

Facilitate processes to evaluate the impact on resources and systems of implementing the activities.

3.4

Analyse risks to successful implementation of the activities and prepare risk management strategies.

3.5

Develop protocols and/or other mechanisms to ensure that implementation of activities aligns to social sustainability purpose.

3.6

Determine next steps for progressing the strategy.

4

Document the strategy

4.1

Document the purpose of the strategy, the proposed activities and implications for the organisation.

4.2

Use suitable format, structure and supporting information for the strategy to meet stakeholder and organisational requirements.

4.3

Confirm with stakeholders that the strategy reflects the outcomes of strategic planning processes.

4.4

Develop recommendations for progressing the strategy.

5

Evaluate and improve the strategy

5.1

Determine evaluation criteria relevant to the social sustainability strategy.

5.2

Determine processes and/or activities for evaluating the strategy and identifying improvements.

5.3

Determine documentation and reporting requirements.

5.4

Engage stakeholders in the evaluation.

5.5

Provide information and resources to facilitate the evaluation.

5.6

Facilitate the evaluation.

5.7

Review the outcomes of the evaluation to identify opportunities for improvement.

5.8

Document and report on recommendations for improvement.

6

Facilitate stakeholder engagement

6.1

Facilitate equitable participation from all stakeholders.

6.2

Determine the information needed to enable stakeholders to contribute to the development of the strategy.

6.3

Prepare communications that target stakeholder information needs.

6.4

Identify any barriers to communication and/or participation.

6.5

Apply strategies to address barriers to communication and/or participation.

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Determine purpose of social sustainability strategy

1.1

Review existing business values, vision, strategies and goals for social sustainability implications.

1.2

Research proactive approaches to social sustainability and how they might be relevant to the organisation.

1.3

Identify stakeholders at all levels of the organisation and how they will contribute to the strategy.

1.4

Identify relevant legislative/regulatory requirements.

1.5

Consult with internal stakeholders to determine the purpose of the social sustainability strategy.

2

Define strategic direction

2.1

Identify external stakeholders and how they will contribute to the strategy.

2.2

Facilitate processes to determine strategic opportunities that support the purpose of the strategy.

2.3

Facilitate processes to evaluate the strategic opportunities.

2.4

Select strategic opportunities that will define the strategic direction.

2.5

Facilitate processes to amend purpose of the strategy based on the strategic opportunities, if needed.

3

Facilitate development of the strategy

3.1

Facilitate processes to identify activities to support the strategic direction.

3.2

Facilitate processes to determine key operational requirements for implementing the activities.

3.3

Facilitate processes to evaluate the impact on resources and systems of implementing the activities.

3.4

Analyse risks to successful implementation of the activities and prepare risk management strategies.

3.5

Develop protocols and/or other mechanisms to ensure that implementation of activities aligns to social sustainability purpose.

3.6

Determine next steps for progressing the strategy.

4

Document the strategy

4.1

Document the purpose of the strategy, the proposed activities and implications for the organisation.

4.2

Use suitable format, structure and supporting information for the strategy to meet stakeholder and organisational requirements.

4.3

Confirm with stakeholders that the strategy reflects the outcomes of strategic planning processes.

4.4

Develop recommendations for progressing the strategy.

5

Evaluate and improve the strategy

5.1

Determine evaluation criteria relevant to the social sustainability strategy.

5.2

Determine processes and/or activities for evaluating the strategy and identifying improvements.

5.3

Determine documentation and reporting requirements.

5.4

Engage stakeholders in the evaluation.

5.5

Provide information and resources to facilitate the evaluation.

5.6

Facilitate the evaluation.

5.7

Review the outcomes of the evaluation to identify opportunities for improvement.

5.8

Document and report on recommendations for improvement.

6

Facilitate stakeholder engagement

6.1

Facilitate equitable participation from all stakeholders.

6.2

Determine the information needed to enable stakeholders to contribute to the development of the strategy.

6.3

Prepare communications that target stakeholder information needs.

6.4

Identify any barriers to communication and/or participation.

6.5

Apply strategies to address barriers to communication and/or participation.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include the ability, across an organisation or section/department, to:

research approaches to social sustainability that are proactive

facilitate processes to develop a social sustainability strategy

evaluate the implications of the social sustainability strategy for the organisation

document the strategy and recommend the next steps

evaluate the strategy against criteria and identify opportunities for improvement.

Must provide evidence that demonstrates sufficient knowledge to interact with relevant personnel and be able to research, develop and document strategic opportunities, including knowledge of:

social sustainability issues, practices and approaches in the organisation and its value chain that may provide strategic opportunities for the business

stakeholders and their roles in the organisation

strategic planning processes

managing risk

managing change

legislative/regulatory requirements that have social sustainability implications

voluntary codes and standards that have social sustainability implications.

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Purpose of a social sustainability strategy includes one or more of

enacting core values

identifying and/or enacting a social purpose

becoming a leader in social sustainability and related areas, such as corporate citizenship

establishing long-term business sustainability by creating shared value

identifying business opportunities

improving financial returns

applying voluntary standards or codes, e.g. Global Reporting Initiative (GRI) reporting and ISO 26000:2010 Guidance on social responsibility.

Facilitate processes includes one or more of

planning activities

running activities

briefing and/or managing external consultants, facilitators and similar

guiding, managing or coaching other personnel

arranging budget.

Strategic analysis and planning techniques include one or more of

political, economic, social and technological (PEST) analysis

strengths, weaknesses, opportunities and threats analysis (SWOT)

scenario planning

envisioning

balanced scorecard

value chain mapping

current state-future state

brainstorming

strengths, opportunities, aspirations, results (SOAR)

appreciative enquiry.

Impact on resources and systems includes one or more of

changes to job roles and responsibilities

additional staff

budget for new initiatives

processes for planning and managing change

processes to support innovations

changes to organisational vision, goals, structures, policies and procedures

workplace health and safety.

Progressing the strategy includes one or more of

improvement projects

new programs

amended policies and procedures

product/service innovations

review of organisational values and structures

the organisation revising its values and goals to accommodate new perspectives of social sustainability.

Evaluation criteria relates to issues including one or more of

the purpose of the social sustainability strategy

the strategic planning process

stakeholder engagement in the strategy development and/or implementation

implementation processes

outcomes of the implementation

social sustainability metrics

other business metrics.

Equitable participation includes one or more of

developing protocols for communication and providing feedback

managing communications and group dynamics

activities that encourage critical thinking, new ideas and innovations

activities that recognise different ways of communicating and/or thinking, e.g. verbal, written and visual

encouraging respect for cultural diversity

encouraging understanding of and respect for diverse interests and differing opinions

providing information and/or activities that acknowledge the range of drivers for and barriers to social sustainability

providing information that targets different levels of awareness and commitment among stakeholders

using interpreters or translated information

addressing barriers to communication.